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http://www.ptolomeo.unam.mx:8080/xmlui/handle/132.248.52.100/5873| Title: | Lean Manufacturing en los centros de atención al cliente |
| Authors: | Robinson Bours Montes, Alejandro |
| Keywords: | Lean Manufacturing Atención Cliente DMAIC |
| Issue Date: | 28-Jan-2015 |
| Abstract: | Lean Manufacturing aplicado en los centros de atención al cliente para incrementar las soluciones. |
| Description: | Herramientas Lean aplicadas en procesos de centros de atención al cliente |
| URI: | http://132.248.52.100:8080/xmlui/handle/132.248.52.100/5873 |
| Appears in Collections: | Tesinas 2014 |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| Tesina.pdf | 1.28 MB | Adobe PDF | View/Open |
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