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http://www.ptolomeo.unam.mx:8080/xmlui/handle/132.248.52.100/9231| Title: | La calidad del servicio |
| Authors: | Navarro Lozano, Alfonso |
| Keywords: | estrategia calidad cliente servicio organización |
| Issue Date: | 30-Sep-1994 |
| Abstract: | La estrategia esencial para toda organización es actualmente: La calidad del servicio al cliente. Es el nivel de excelencia que una empresa ha decidido alcanzar para satisfacer a su cliente clave. |
| URI: | http://132.248.52.100:8080/xmlui/handle/132.248.52.100/9231 |
| Appears in Collections: | Colección Desarrollo de Habilidades Directivas |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| decd_1492.pdf | 583.56 kB | Adobe PDF |  View/Open |
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